Effective Date: August 8, 2025
Avenen Pharma (“Avenen Pharma”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information of visitors, customers, healthcare professionals, suppliers, and other users of our website.
This Privacy Policy explains how we collect, use, store, protect, and disclose information when you visit or use our website and related services.
By using this website, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Depending on how you use our website, we may collect information such as:
- Name
- Email address
- Telephone/mobile number
- Delivery or billing address
- Information provided through our contact forms
- Product/order information
- Information you voluntarily provide when contacting us
- Website usage information
- IP address
- Browser and device information
- Cookies and similar technologies
Please do not submit sensitive medical information through ordinary website forms unless specifically requested and appropriate for the service being provided.
2. How We Use Your Information
We may use information collected through our website to:
- Process and manage orders or enquiries
- Respond to customer questions
- Provide customer support
- Communicate regarding products, services, orders, or enquiries
- Improve our website and services
- Maintain website security
- Prevent fraud, abuse, or unauthorized activity
- Understand website traffic and usage
- Comply with applicable legal and regulatory requirements
- Display or measure advertising where applicable
We do not use this website to provide a diagnosis or replace professional medical consultation.
3. Pharmaceutical and Health Information
Avenen Pharma operates in the pharmaceutical/healthcare sector.
Information published on this website is provided for general informational and product-information purposes. Product information should not be interpreted as personalized medical advice, diagnosis, or treatment.
Visitors should consult a qualified healthcare professional before using medicines, particularly prescription medicines, injections, antibiotics, or products that may have contraindications or interactions.
We do not knowingly request unnecessary personal medical information through our website.
4. Cookies
Our website may use cookies and similar technologies.
Cookies may be used to:
- Keep the website functioning correctly
- Remember user preferences
- Understand website traffic
- Improve website performance
- Measure advertising performance
- Support advertising services where applicable
If Google AdSense or other Google advertising products are used on this website, Google and its partners may use cookies or similar technologies to serve or measure advertisements.
Google requires publishers using its advertising products to disclose the use of cookies and third-party advertising technologies.
Users may manage personalized advertising preferences through Google’s advertising settings.
5. Google Advertising
If we use Google AdSense or other Google advertising services, third-party vendors, including Google, may use cookies to serve advertisements based on a user’s previous visits to this website or other websites.
Google’s advertising cookies may allow Google and its partners to provide advertisements based on visits to websites.
Users can manage personalized advertising preferences through Google’s advertising settings.
You can learn more about Google’s data practices and advertising controls through Google’s official resources.
6. Analytics
We may use analytics services such as Google Analytics or similar technologies to understand how visitors use our website.
These services may collect information such as:
- Pages visited
- Approximate location
- Device/browser information
- Referral source
- Time spent on pages
- General website interaction information
Analytics information is generally used in aggregated or statistical form to improve our website and services.
7. Contact Forms
When you contact us through a form, email, telephone, or other communication method, we may retain the information necessary to respond to your enquiry.
We do not sell contact-form information to third parties.
8. Orders and Payments
If online ordering or payment functionality is available, information necessary to process an order may be shared with appropriate payment processors, delivery providers, hosting providers, or other service providers.
Payment card information should be processed by the applicable payment provider rather than unnecessarily stored by Avenen Pharma.
9. Third-Party Service Providers
We may use trusted third-party service providers for services such as:
- Website hosting
- Website security
- Analytics
- Payment processing
- Email communication
- Delivery/logistics
- Customer support
- Advertising
These providers may process information only as necessary to provide their services or as otherwise permitted by applicable law.
10. Data Security
We take reasonable technical and organizational measures to protect information against unauthorized access, misuse, alteration, disclosure, or destruction.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
11. Data Retention
We retain information only for as long as reasonably necessary for the purpose for which it was collected, including business, contractual, accounting, legal, regulatory, security, and dispute-resolution requirements.
12. Children’s Privacy
Our website is not intentionally directed toward children for the purpose of collecting personal information.
We do not knowingly collect unnecessary personal information from children.
13. External Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content, security, or policies of third-party websites. Visitors should review the privacy policies of those websites before providing information.
14. Your Choices
Depending on applicable law, you may have rights concerning your personal information, including requesting access, correction, deletion, or restriction of certain processing.
You may also control cookies through your browser settings and manage applicable advertising preferences.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, legal requirements, or regulatory obligations.
The updated version will be posted on this page with a revised effective date.
16. Contact Us
If you have questions about this Privacy Policy or how we handle information, please contact:
Avenen Pharma
Email: avenenpharmaceuticals@gmail.com
Website: Avenen Pharma
Location: Pakistan
