Terms & Conditions
Effective Date: August 8, 2025
Welcome to the Avenen Pharma website.
These Terms & Conditions govern your use of our website and any products, services, orders, enquiries, or other transactions made through the website.
By accessing or using this website, you agree to these Terms & Conditions.
If you do not agree with these terms, please discontinue use of the website.
1. About Avenen Pharma
Avenen Pharma provides pharmaceutical and healthcare-related products and services.
Our website may provide information about medicines, healthcare products, pharmaceutical products, services, distribution, and related activities.
2. Website Use
You agree to use this website only for lawful purposes.
You must not:
- Use the website for fraudulent purposes
- Attempt to gain unauthorized access
- Interfere with website security
- Upload malicious software
- Copy or misuse website content
- Submit false information
- Use the website to violate applicable laws or regulations
3. Product Information
We make reasonable efforts to provide accurate product information.
However, product information may change because of:
- Manufacturer updates
- Packaging changes
- Regulatory changes
- Availability changes
- Pricing changes
- Product discontinuation
We reserve the right to correct errors or update product information without prior notice.
4. Product Availability
Products displayed on the website may not always be available.
Adding a product to a cart, sending an enquiry, or submitting an order request does not necessarily guarantee availability.
We reserve the right to cancel or modify an order where a product is unavailable or where legal, regulatory, safety, pricing, or supply considerations require us to do so.
5. Prices
Prices displayed on the website are subject to change.
We may correct pricing errors or update prices without prior notice.
Any applicable delivery charges, taxes, payment fees, or other charges should be communicated or displayed where applicable.
6. Orders
An order or enquiry submitted through the website may be subject to confirmation by Avenen Pharma.
We may contact the customer to verify:
- Customer information
- Product availability
- Delivery information
- Quantity
- Prescription requirements
- Payment details
We reserve the right to refuse or cancel an order where required by law or where we reasonably believe the transaction may be unlawful, unsafe, fraudulent, or inappropriate.
7. Prescription Products
Certain medicines may be prescription-only or subject to professional supervision.
Nothing on this website overrides applicable prescription, dispensing, pharmacy, or pharmaceutical laws.
Where a valid prescription or other authorization is legally required, the applicable requirement must be satisfied before dispensing or supplying the product.
8. Responsible Use of Medicines
Customers must use medicines according to the instructions provided by the manufacturer and/or qualified healthcare professional.
Avenen Pharma does not encourage:
- Self-diagnosis
- Unsafe self-medication
- Misuse of prescription medicines
- Sharing medicines
- Using expired medicines
- Altering prescribed dosage without professional advice
9. Delivery
Delivery availability, delivery times, charges, and service areas may vary.
The customer is responsible for providing accurate delivery information.
We are not responsible for delays caused by circumstances beyond our reasonable control, including courier delays, weather, public emergencies, regulatory restrictions, strikes, technical failures, or other unforeseen events.
10. Returns and Refunds
Returns, replacements, and refunds may be subject to product type, applicable law, product condition, and safety requirements.
For pharmaceutical products, returns may be restricted because of storage, handling, contamination, temperature-control, authenticity, or patient-safety concerns.
Please contact us before returning any product.
11. Website Content
All website content, including text, graphics, logos, photographs, designs, and other materials, belongs to Avenen Pharma or its respective licensors unless otherwise stated.
You may not reproduce, distribute, modify, or commercially exploit website content without appropriate permission.
12. Intellectual Property
The Avenen Pharma name, logo, branding, website design, original content, and other proprietary materials may be protected by applicable intellectual-property laws.
Unauthorized use is prohibited.
13. Medical Disclaimer
The website does not provide personalized medical diagnosis or treatment.
Product information should not replace advice from a qualified healthcare professional.
14. Regulatory Compliance
Avenen Pharma will seek to comply with applicable pharmaceutical and healthcare regulations.
Pakistan’s pharmaceutical sector is regulated through laws and regulations administered by DRAP, including requirements relating to registration, licensing, quality, distribution, and advertising.
Advertising and promotional content involving therapeutic goods may be subject to applicable approval requirements.
15. Third-Party Links
The website may contain links to external websites.
Avenen Pharma does not control those websites and is not responsible for their content, availability, security, or privacy practices.
16. Limitation of Liability
To the maximum extent permitted by applicable law, Avenen Pharma shall not be liable for indirect, incidental, consequential, or unforeseeable losses arising from use of this website.
Nothing in these Terms is intended to remove rights or liabilities that cannot legally be excluded.
17. Changes to the Website
We may modify, suspend, or discontinue any part of the website or its services at any time.
We may also update these Terms & Conditions when necessary.
18. Privacy
Your use of this website is also subject to our Privacy Policy.
19. Governing Law
These Terms & Conditions shall be interpreted in accordance with the applicable laws of Pakistan, subject to any mandatory rights and protections applicable to consumers.
20. Contact
For questions regarding these Terms & Conditions:
Avenen Pharma
Email: avenenpharmaceuticals@gmail.com
Location: Pakistan
